SONA Patrol Info

SONA uses a combined patrol approach to help keep the neighborhood safe. In addition to Sacramento County Sheriff’s patrols, we also contract with California Security Agency (CSA) for private security patrols throughout the week. Schedules are coordinated to help maximize coverage.
 
You can contact either agency to report suspicious activity or request assistance.
 
Sacramento County Sheriff Non-Emergency Dispatch:  916-874-5115

• When the recording starts, press “0” to reach a dispatcher right away
• Off-duty sheriff patrols monitor the dispatch radio and will be able to quickly respond to a call if they are patrolling our neighborhood
• If no off-duty sheriff patrols are available, the call will be triaged to a regular patrol deputy*

* Response times in excess of one hour are not uncommon for low priority calls
 
Sac City Police Non-Emergency Dispatch: 916-808-5471
 
California Security Agency 24/7 Dispatch: 916-676-0420

• Typically a 15-20 minute response time for all calls 

2.  When should I call the Sac Sheriff or City Police vs. Private Security?
 
Call the Sacramento County Sheriff or Sac City Police (911 for emergencies, non-emergency line above) when:

• There is an emergency or immediate danger (crime in progress, threats, violence, medical issue)
• You witness suspicious activity that could escalate (prowling, attempted break-ins, weapons)
• The situation involves public roads, traffic issues, or criminal activity

Call CSA Private Security Patrol when:

• The situation is non-urgent but concerning (suspicious person, unfamiliar vehicle, alarm sounding)
• You would like an officer to check on something quickly within the neighborhood
• There are neighborhood-related issues (parking, access, trespassing without immediate threat)
• You are unsure and would like a patrol presence to assess the situation
• When in doubt, prioritize safety and contact the Sac Sheriff or Sac City Police. CSA can also contact law enforcement if a situation requires escalation.

  
3.  Why is there no direct phone line/phone number to contact our assigned off-duty Sheriff patrols?
 
At the insistence of the Sac County Sheriff, all calls for non-emergency service must go through the dispatch desk. The dispatcher has the “big picture” regarding suspicious activity in our area and surrounding areas. There may be several calls for suspicious activity that covers several neighborhoods.  There may be a suspicious person that the Sheriff is already looking for; providing information to one source is much more effective, comprehensive and timely.

 
4.  How do I schedule a Vacation Check

• Use the Vacation Check feature on this website to schedule a vacation check.  
• Select LOGIN
• Select MEMBERSHIP 
• Select VACATION CHECK (Must be a current member to schedule a vacation check)
• Complete form and submit.

An off-duty sheriff patrol will check your house once during each patrol shift, make sure all doors and windows are secure, remove any flyers or packages from your front porch, etc.
 

• For speeding, unsafe intersections, street sign issues, parking issues, abandoned vehicles and similar concerns, use Sacramento’s 311 system:
• Submit through City or County 311 App or website
• You’ll get a case number to track your request
• You can add updates or follow up later
• You can find quick links to both 311 websites in the SAFETY menu on our website.